Terms of service

Last updated: [DATE]

These terms are the agreement between you and [COMPANY] when you use Spellnino. Please read them. The parts about money are in section 4 to section 7, and the rules for lists you share are in section 15 and section 16.

The short version

Spellnino is for parents, carers and teachers to use with children. You must be 18 or over to have an account. Children never have accounts: they play on a grown-up's.
You can look around without an account, and start a list. To save, share, play or download worksheets, you need an account.
There's one plan: [PRICE] a month, including VAT, for each grown-up's account. It has all the games, up to 20 lists, and up to 6 children, each with their own progress.
Your first month is free, and we don't ask for a card. When it ends, you can subscribe. If you don't, your account is locked: games and worksheet downloads stop, but your lists, children's profiles and progress are kept, and come back when you subscribe. See section 5.
Teachers can have Spellnino free. Sign up with your school email and tick "I'm a teacher". If we confirm you're a teacher, your account is free, with no end date. See section 4.
Your subscription renews every month until you cancel. You can cancel any time online, in a couple of clicks. You keep everything until the end of the month you've paid for. Then your account is locked.
Anyone with the link to a list you share can see its title and words. Any grown-up who signs in can play it. If you give a list a tag, it's shared, and grown-ups who follow that tag get it, with your display name. Lists are for spelling words only. We check every list automatically, and we can block words, hide lists, and suspend or ban accounts that break the rules. You can appeal. See section 15 and section 16.
Teachers can use Spellnino with a class. See section 8.

1. About us

Spellnino is run by [COMPANY], a company registered in England and Wales (company number [COMPANY_NUMBER]). Our registered office is [ADDRESS]. VAT number: [VAT_NUMBER, if registered].

2. Who can use Spellnino

Accounts are for adults. You must be 18 or over, and live in the UK, to create an account. When you sign up, you confirm this by ticking "I'm 18 or over and I agree to the terms". We record when you ticked it.
If we find out an account holder is under 18, we'll close the account. Please tell us if you know of one.
Children use Spellnino without an account. They play on a grown-up's signed-in account. You can add up to 6 children to your account as profiles, so they can find themselves on "Who's playing?". While your account is active (in your free month, subscribed, or free as a teacher), what each child plays is kept, so you can see their progress. Children never sign in.
You're responsible for your account. That includes anything you type into it, such as lists, their titles and tags, your display name, who you share your lists with, and the children who use Spellnino on your devices.
Keep your account to yourself. Don't share your sign-in codes. If you think someone else has got into your account, tell us, and use "Sign out everywhere" in Account settings.

3. What you get

	Without an account	Your account: in the free month, subscribed, or free as a teacher	Your account, locked
Price	Nothing to pay	Free for the first month. Then [PRICE] a month for your account, including VAT. Free for confirmed teachers	Nothing to pay. Subscribe any time to unlock it
Our guides and ready-made curriculum lists	See them, and their words	See and play them, and download their worksheets	See them, and their words
Spelling lists	Start one in the list maker. It stays in your browser until you sign in	Make, save and edit up to 20 lists of up to 15 words, each with an optional tag	Kept. You can see, edit and delete them, but not make new ones, share them or tag them
Share a list	No	A short link and a QR code. A grown-up who signs in can play it	Links you've already shared keep working
Your display name and tags	No	A name of your choice, shown with your tagged lists. Tagged lists are shared with the people who follow that tag	Kept
A list someone shared with you	Its title and words	Play it, and download its worksheets. It's kept in your History	Its title and words. Your History is kept
Following other grown-ups' lists	No	Follow a grown-up's tag from one of their lists, and get their new lists with that tag automatically	Kept. You can unfollow, but not follow anyone new
Games	No	All the games, including new ones we add. 26 today	No
Worksheets (PDF files to print)	A preview	All 7 kinds, for your lists, your History, your Following and our ready-made lists	No
Children's profiles	No	Up to 6, each with their own history and progress	Kept, with their history and progress. You can still see it. Nothing new is recorded, because they can't play
Smart practice, "what works", reminders and weekly emails	No	Yes	No

The 20-list limit counts the lists you make. Lists in your History and Following don't count. To make a 21st, delete one you don't need.

We keep improving Spellnino. We may add, change or remove features, but we won't take away the core of what you've paid for during a paid month. If we make a change that's significantly worse for you, we'll tell you first, and you can cancel. We won't take away your lists.

Points are only a score. Points, levels and streaks in Spellnino have no cash value. They can't be bought, sold, swapped or exchanged for anything.

4. Your free month, and free for teachers

Your free month

Every new account gets everything free for its first month. It starts when you create your account and lasts 30 days.
No card is needed, and nothing is charged when it ends.
One free month per person. It isn't available again if you delete your account and sign up again, or use another email address.
We'll email you about 7 days before it ends, and on the day it ends.
When it ends, your account is locked, unless you've subscribed or we've confirmed you as a teacher. Your lists, children's profiles and progress are kept. See "When your account is locked" in section 5.
If you subscribe during your free month, your first payment is taken on the day it ends, so you don't lose any free days.

Free for teachers

If you're a teacher, Spellnino can be free for you. When you create your account, sign up with your school email address and tick "I'm a teacher".
How we check. A person at Spellnino looks at your email's domain (the part after the @), to see that it belongs to a school. We don't contact your school, look you up, or ask for documents.
If we confirm you, your account is free, with no end date, and you don't need a card. We'll email you, and Account will say "Teacher: confirmed, free for good".
While we're checking, you have your free month like everyone else. If we haven't confirmed you by the time it ends, your account is locked like anyone else's. If we confirm you later, it's free from then.
If we can't confirm you, we'll email you to say so. Your account carries on like anyone else's, and you can subscribe. If you think we've got it wrong, reply to the email.
It's our offer, and we decide who it's for. It's for [teachers and teaching assistants working at a school in the UK]. We may change or stop the offer for new accounts at any time. If we end it for your account, we'll email you at least 30 days before. Then you can subscribe, or your account is locked. We can end it straight away if you break these terms seriously (section 16), or if you weren't a teacher when you told us you were.
If you stop being a teacher, please tell us.
If you've already subscribed when we confirm you, we'll [cancel your subscription so no more payments are taken, and refund the payment for the month you're in]. [Owner: decide (TC4).]
It's your own account, not an agreement with your school (section 8). Your children's profiles, and what they play, are kept as on any active account.

Given free

We may give an account Spellnino free of charge, at our discretion: for example to say thank you, to help a charity try Spellnino, or to put something right. We don't have to, and we'll never ask for anything in return. (Teachers: see above.)
We'll tell you when it starts, and the date it ends, if it has one. Account settings shows "given free".
It ends on the date we told you. If there's no end date, we can end it by giving you at least [30 days'] notice by email. We can also end it straight away if you break these terms seriously (section 16).
When it ends, your account is locked, unless you subscribe. Nothing is charged, and nothing is lost (section 5).
You don't need a card, and while your account is given free, you can't also subscribe.
If you're already paying when we give it to you free, we'll stop your payments for as long as it lasts, or refund them. [Owner: decide which (C2).]
Your children's profiles, and what they play, are kept as on any active account (see our privacy policy).

5. Your subscription

Price

Spellnino is [PRICE] a month for your account. That's the total you pay, including any VAT.
One subscription covers every child you add, up to 6.
The price is shown on the subscribe screen and at checkout before you pay.

Payment

Payments are taken by Stripe, our payment provider, using the card you give at checkout.
If you subscribe during your free month, your first payment is taken on the day it ends. You don't lose any free days. If you subscribe after it, your first payment is taken straight away.
After that, you pay every month in advance, on the same date as your first payment.
We'll email you a receipt each time.

Renewal

Your subscription renews automatically each month until you cancel. We'll remind you by email at least every 6 months, before a payment, that it's still running, what it costs and how to cancel.

Cancelling

You can cancel any time. Go to Settings, then Subscription, then "Manage or cancel subscription". It opens our billing page, run by Stripe, where you can cancel online. You don't have to call or email us.
When you cancel, your subscription stops at the end of the month you've already paid for. You keep everything until then, no more payments are taken, and then your account is locked.
We'll email you to confirm, with the date it ends.
Cancelling isn't the same as deleting your account. Your account, lists and your children's history are kept (see "When your account is locked" below). To remove them, delete your account (see section 9).

If a payment fails

We'll email you and Stripe will try again over the next few days. You keep everything while it retries. If it still fails, your subscription ends and your account is locked. Nothing is lost.

Price changes

If we change the price, we'll email you at least 30 days before it affects you. If you don't want to pay the new price, you can cancel before it starts.

When your account is locked

Your account is locked when your free month ends, your subscription ends, or a free account we gave you ends, and you haven't subscribed. When it's locked:

	What happens
Your children play	They can't: the games are paused. The app opens to your grown-ups' area, and there's no way into a game until you subscribe
Worksheets	You can't download them
Children's profiles, history and progress	Kept. You can still see them. Nothing new is recorded. When you subscribe, your children carry on where they left off
Your lists	Kept. You can see, edit and delete them, but not make new ones, share them or tag them
Lists you've already shared, and your followers	Their links keep working
Lists you follow, and your History	Kept. You can unfollow, but not follow anyone new
Downloading your data, deleting a child or your account	Always available
Subscribing	Any time, in Account. Everything comes back straight away
How long we keep it	12 months after your account is locked. We'll email you 30 days and 7 days before, then delete the account as if you'd deleted it yourself (section 9). If you subscribe before then, nothing is deleted

6. Your right to cancel within 14 days

UK law gives you 14 days to change your mind after you buy something online. This is how it works for your subscription:

The 14 days start on the day you subscribe.
Spellnino is digital content that you can use straight away. At checkout, we ask whether you want your subscription to start now. If you agree, you lose the 14-day right to cancel once it starts. We confirm that in the email we send after checkout.
You can still cancel any time to stop future payments (see "Cancelling" above). That's separate from the 14-day right.

From 1 January 2027: new subscription rights

New UK rules for subscriptions apply to contracts made on or after 1 January 2027. The regulations were laid before Parliament in draft on 19 October 2026 and still need approval. When they apply:

If you subscribe during your free month, we'll remind you before your first payment, and you'll have 14 days after your first payment to cancel (a "renewal cooling-off period"). If you do, we'll refund that payment in full. We'll email you on the day it starts to explain this.
We'll remind you at least every 6 months, and confirm in writing when you end your subscription.

7. Refunds

If you cancel within 14 days and haven't agreed to start straight away, we refund you in full.
If Spellnino doesn't work as it should, tell us. You have legal rights under the Consumer Rights Act 2015: we'll try to fix it, and if we can't, you may be entitled to some or all of your money back.
If we suspend or close your account and it turns out we were wrong, we'll refund any paid time you couldn't use.
Otherwise, payments for months that have started aren't refunded. Cancelling stops future payments.
If you've been charged by mistake, or charged twice, we'll refund you.

Refunds go back to the card you paid with, within 14 days of us agreeing them.

To ask for a refund, email support@spellnino.com with the email address on your account.

8. Using Spellnino properly

Please:

use Spellnino for spelling practice with your own family, or with children you teach (below), and not as part of a business you run, such as reselling it or building it into a paid product;
follow the rules for lists in section 15;
don't try to get round the word check, the grown-ups' check, the limits, the one-per-person free month, our teacher check, or payments;
don't copy, scrape, reverse-engineer or resell Spellnino, or attack our systems;
don't use Spellnino in a way that breaks the law.

Teachers and schools. If you're a teacher, teaching assistant or tutor, you can use your own Spellnino account, subscribed or free as a confirmed teacher, to make lists, share links and QR codes with the children you teach, tag lists so families can follow them, and print worksheets, including in a school. That's allowed, and isn't "business use" under these terms. Pupils play your lists on a grown-up's signed-in account: yours, on a class device, or their own family's at home. In class, they play as "Someone else", and nothing about them is kept. You're responsible for the lists you share with them, as with any account. Spellnino isn't a service provided to the school: there's no school agreement, and children's profiles are for your own household, not for a class. Please don't add pupils as profiles: what a child with a profile plays is kept. And please don't put pupils' names in your display name, tags or lists.

If you break these terms seriously or repeatedly, we may hide your lists, or suspend or close your account, as section 16 explains. We'll tell you why, unless the law stops us, and you can appeal. If we close it without good reason, we'll refund any month you've paid for and haven't used.

9. Deleting your account

You can delete your account at any time in Account settings, even while it's locked.

Your account is signed out and hidden straight away, and your shared links stop working. People who follow your tags stop seeing your lists.
It's deleted for good after 7 days. If you sign in before then, you can restore it.
Deleting your account cancels your subscription at the end of the month you've paid for. No more payments are taken.
Your History, and the grown-ups you follow, are deleted with your account. Lists other people shared with you stay theirs.
What we keep: payment records, because tax law requires it; a scrambled copy of your email so the free month can't be used twice; if you told us you're a teacher, our record of the check; and, if we suspended or banned the account, or gave it free, our moderation record and, for a ban, a scrambled copy of the email so it can't sign up again. See our privacy policy.

10. Your content and ours

Your lists are yours. You give us permission to store them, check them, and show them to anyone you share them with, for as long as you share them, so we can run Spellnino. We don't show a list to anyone else, unless you share its link, or the law requires it, or we need to look at it to deal with a report.
When you share a list, anyone with the link can see its title and words. A grown-up who signs in can play it and download worksheets from it, and it's kept in their History. They never see your email. If the list has a tag, signed-in grown-ups also see your display name and the tag, and can follow it. You can stop sharing at any time: the link stops working, and it shows as no longer available in their History and Following.
Your display name and tags are yours too. You give us permission to show them with your tagged lists, to the grown-ups who open those lists and to the people who follow you, for as long as you share them.
Spellnino is ours. The games, design, the word lists we provide and the software belong to [COMPANY] or the people who license them to us. You can use them only as part of Spellnino.
Our ready-made word lists are adapted from The national curriculum in England: English Appendix 1: spelling (Department for Education, 2013). © Crown copyright. Contains public sector information licensed under the Open Government Licence v3.0. Spellnino is not connected with or endorsed by the Department for Education.

11. If something goes wrong

We're responsible for loss or damage you suffer that's a foreseeable result of us breaking these terms or failing to use reasonable care and skill. Loss is foreseeable if it's obvious it will happen, or if we both knew it might when you signed up.
We're not responsible for loss that isn't foreseeable, or that's caused by things outside our reasonable control.
Lists other people make are theirs, not ours. We check them automatically and act on reports (sections 15 and 16), but we can't look at every list before it's shared.
If our digital content damages your device or other digital content because we didn't use reasonable care and skill, we'll repair the damage or pay you fair compensation.
Spellnino is for household and teaching use. We're not responsible for business losses, such as lost profit or business opportunity.
Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit. Nothing affects your statutory rights.
We work hard to keep Spellnino available, but it may sometimes be unavailable for maintenance or for reasons beyond our control. If it's down for a long time while you're paying, tell us and we'll put it right fairly, for example with a credit or refund.
The free month, and accounts we give free (including teachers'), are provided free and as they are. We'll take reasonable care with them, but we don't promise they'll always be available or free of errors.

12. Changes to these terms

We may change these terms, for example when the law changes or we add features. If a change matters to you, we'll email you at least 30 days before it takes effect. If you don't agree, you can cancel your subscription, or delete your account, before then.

When we change these terms, we may ask you to tick to agree to the new version. We record which version you agreed to.

13. Complaints

If something isn't right, email support@spellnino.com. We'll reply within 5 working days and try to sort it out. For complaints about a list, a report, or a decision to hide a list or suspend or ban an account, see section 16.

14. Other legal terms

Who these terms apply to. Only you and us. Nobody else can enforce them.
Transfer. We may transfer our rights and duties under these terms to another organisation, for example if [COMPANY] is sold. We'll tell you, and your rights won't be reduced. You can't transfer your account to someone else.
If a court says part of these terms isn't valid, the rest still applies.
If we don't enforce something straight away, we can still do it later.
Law and courts. These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.

15. Lists, sharing and our content rules

Who can make and share lists

Only account holders can save and share lists, and only adults can have accounts (section 2). Anyone can start a list in the list maker; it stays in their own browser until they sign in and save it, and nobody else can see it.
A shared list plays only for a signed-in grown-up, and the children playing on their account. Without signing in, its link shows the title and words, but it can't be played. Downloading worksheets from it needs an account too.
Our ready-made curriculum lists can be read by anyone. Playing them and downloading their worksheets needs an account.
When you share a list, you get a short link (for example [DOMAIN]/l/k7q2mx3a) and a QR code. Anyone with the link can see the title and words, and any grown-up with an account can play it, so share it only with the people you mean to. Links aren't listed or searchable on Spellnino, and can't be found by search engines.
Changes show straight away. If you edit a shared list, people with the link see the new words. If you stop sharing it or delete it, the link stops working. If you share it again, it gets a new link.

Tags, your display name and following

A tag groups your lists, for example "Year 2" or "Spelling group B". A list can have one tag, of up to 30 characters.
A list with a tag is shared. It gets a link if it hasn't got one, and grown-ups who follow that tag get it automatically. Removing the tag doesn't stop the list's own link; "Stop sharing" does.
To use tags, you need a display name, such as "Mr Dick" or "Sam's mum", of up to 40 characters. You set it in Account. It's shown with your tagged lists, to signed-in grown-ups who open them and to the people who follow you. It's never your email address.
Following. A signed-in grown-up who opens one of your tagged lists can follow you and that tag. From then on, every list you give that tag appears for them, with no new link. They see only that tag's lists, not your other tags or lists. They can unfollow at any time.
You see how many people follow each tag, but never who they are. "Stop sharing this tag" takes the tag off all your lists that have it, and ends everyone's follow of it. The lists stay in My lists, still shared, and their own links keep working until you stop sharing them.
Following isn't a way to contact anyone. There are no messages. Followers can't see each other, and you can't see them.
If a list leaves a tag, is hidden, or stops being shared, it disappears from your followers' Following. If your account is suspended or banned, all your lists disappear from it.

Rules for lists

Lists are for spelling practice. This applies to the title and every word. Please:

use spelling words only;
don't include anyone's name, or contact details, usernames, web addresses, phone numbers (including numbers written as words) or anything else personal about anyone;
don't use a list to send a message to or about anyone, or to make contact with a child;
don't include anything illegal. That includes threats, harassment, hate, terrorism, fraud, and anything that sexualises children or tries to groom them;
don't include anything that encourages, promotes or gives instructions for suicide, self-harm or an eating disorder, or anything pornographic. This rule applies to everyone who uses Spellnino, whatever their age;
don't include anything abusive, hateful or bullying, anything that encourages violence, dangerous stunts or challenges, or taking harmful substances, or anything sexual or offensive;
don't try to get round the word check, for example by misspelling a blocked word on purpose, spacing it out, or making a new list to replace one we've hidden.

These rules apply to tags and display names too. In particular, a display name or tag mustn't include an email address, phone number, web address or username, or a child's name.

You're responsible for the lists you make and for who you share them with, including the people who follow your tags. Please look at a list before you share it or tag it.

How we keep lists safe

An automatic word check, every time a list is saved. When you create or edit a list, our servers check each word, and the title, against our list of blocked words and word beginnings: swearing, slurs and sexual words. Titles are checked more strictly: we also catch disguised spellings (such as letters swapped for numbers or symbols, or letters spaced out), and we refuse titles with web addresses, @ names, #, or long numbers. [Reviewer: add "numbers written as words, app names and phrases such as 'kill yourself'" once the checks in free-tool.md, design changes 7 and 8, are built.] A list that fails the check can't be saved. You'll see "One of these words can't be used", without the word being repeated. The app runs the same check as you type, so you know straight away, but our servers make the decision.
This is automated keyword matching. It runs on our servers, on every save. It can't understand meaning, so it can't catch everything, especially harmful messages made from ordinary words. That's why we also take reports, and why a person looks at every report.
We may re-check lists that are already saved when we add words to the check. A shared list that no longer passes stops working.
Tags and display names are checked like titles, every time they're saved. Display names can use real first names and surnames, even ones the word check would otherwise block. If a display name or tag breaks these rules, anyone who sees it can report it.
Limits. You can create or edit up to 30 lists an hour. Lists have at most 15 words of letters, and a title of up to 40 characters. Tags have up to 30 characters, and display names up to 40.
No messages, comments, profile pages, search or browsing. Nobody can contact you, or anyone else, through Spellnino. People who open your list see your display name only if the list has a tag. You don't see who played your lists or who follows you. Children's profiles are seen only in your own account.

Our right to block, hide, suspend and ban

To keep children safe and these rules working, we may, at any time:

add words, word beginnings or phrases to the word check, without notice;
hide a list, so its link stops working and it leaves followers' Following, while we look at it or because it breaks these rules;
remove a display name or tag that breaks these rules;
stop a tag being shared with its followers, which takes it off the lists that have it;
suspend an account: all its shared links stop, its lists leave followers' Following, and it can't make, edit, share or tag lists;
ban an account: close it, and stop the same email address from signing up again.

How we decide, what we tell you, and how to appeal are in section 16.

Worksheets you print

Worksheets download as PDF files. You can print and photocopy them for free, for your own family or for children you teach.
A PDF you've downloaded is a copy. If a list is later changed, hidden or deleted, please don't keep using old copies of it.
Please keep the footer on them.
Don't sell them, or include them in anything you sell, without asking us.

16. Reports, hiding, suspension, bans and appeals

Reporting a list

Anyone can report a list with "Report this list" on its page, whether or not they're signed in. You don't need an account, and we don't ask for your name. Children can use it too. If the list shows a display name or tag, you can report that the same way.
You can also email support@spellnino.com with the link.
A person at Spellnino looks at every report, usually within [1 working day], and the same day for reports about personal information.
We don't tell the list's owner who reported it.
If several people report the same list, we hide it automatically until we've looked at it. To tell reporters apart without knowing who they are, we use a scrambled code made from their internet connection and the list, deleted within 30 days (see our privacy policy).

What we do

If a list breaks the rules, we hide it, and tell its owner why.
If it's serious or deliberate (for example a threat, a message aimed at a child, contact details, or breaking the rules again after a warning), we may also suspend the account.
If it's very serious (for example anything that sexualises or tries to groom a child, a threat to kill, or repeated breaches after a suspension), we may ban the account. Where the law requires it, we report it to the police or the National Crime Agency.
If it doesn't break the rules, we leave it, or restore it if it was hidden automatically.

If your list is hidden

The link stops working, and players see "This list isn't available", on the link and in their History. It leaves your followers' Following.
We'll tell you in the app and by email, with the reason. If it was hidden automatically after reports, we'll say that, and tell you what we decide once we've looked.
Editing a hidden list doesn't un-hide it, and nor does sharing it again.

If your account is suspended

All your shared links stop working, your lists leave your followers' Following, and you can't make, edit, share or tag lists.
Your account still works otherwise: you can sign in, your children can still play your lists on your own devices (while your account is active), and you keep your children's profiles and progress. You can still download or delete your data, and cancel your subscription.
We'll email you with the reason, and tell you how to appeal.
We'll tell you how long the suspension lasts, or lift it when you've appealed successfully. [Owner: decide whether suspensions are for a fixed time or until reviewed (N4).]

If your account is banned

Your account is closed: you're signed out everywhere, you can't sign in again, your shared links stop working, and your lists leave your followers' Following.
We cancel your subscription, so no more payments are taken.
We keep a scrambled copy of your email address (a keyed hash: it can't be turned back into your address) so it can't be used to sign in or sign up again. A ban lasts until we lift it. We review each ban at least every [24 months] (N3).
We'll email you with the reason, and tell you how to appeal.
You can still ask us for a copy of your data, or for it to be deleted, by emailing support@spellnino.com. Otherwise we delete the account's data [30 days after the ban, once the time to appeal has passed] (N10). We keep the ban record and our moderation record.
If we lift a ban, for example after an appeal, the email address can be used again. If the account's data hasn't been deleted yet, we reopen it.

Appeals and complaints

To appeal a hidden list, a suspension or a ban, reply to our email, or write to support@spellnino.com, within [30 days]. Tell us why you think we got it wrong.
We'll look at it again, decide within [5 working days], and tell you what we decided and why. If we were wrong, we'll restore your list or account straight away, and refund any paid time you couldn't use (section 7).
The same applies if we remove your display name or a tag, or if we say we can't confirm you as a teacher.
You can also complain if you reported a list and you're unhappy with what we did, if you think a word was blocked wrongly, or if you think we haven't followed these rules. Email support@spellnino.com. We'll reply within 5 working days.
If a child is in danger, call 999. For worries about a child's safety online, you can contact the NSPCC helpline (0808 800 5000), or report to CEOP at ceop.police.uk. Children can call Childline on 0800 1111.