Help

Short answers to the questions grown-ups ask most. The full details are in our terms and privacy policy.

The free month

How does the free month work?

Every new account gets everything free for 30 days, starting when you create it. No card is needed, and nothing is charged when it ends. It's one free month per person. We'll email you about 7 days before it ends, and on the day it ends.

What happens when it ends?

If you've subscribed, nothing changes. If you haven't, your account is locked.

What does “locked” mean?

Games and worksheet downloads pause. Your lists, children's profiles and progress are kept, and you can still see them. You can edit and delete your lists, but not make, share or tag new ones. Lists you've already shared keep working. You can download your data or delete your account at any time. When you subscribe, everything comes back straight away.

How long do you keep a locked account?

12 months after it's locked. We'll email you 30 days and 7 days before, then delete the account. If you subscribe before then, nothing is deleted.

Subscribing

How do I subscribe?

In Account, choose Subscribe. It's £1.99 a month per account, including any VAT, with up to 6 children. Payments are taken by Stripe, and we email you a receipt each time.

When is the first payment taken?

If you subscribe during your free month, on the day it ends, so you don't lose any free days. If you subscribe after it, straight away. After that, every month on the same date.

Teachers

Is it free for teachers?

Yes, once we've confirmed you. Sign up with your school email address and tick “I'm a teacher”. If we confirm you, your account is free with no end date, and you don't need a card.

How do you check?

A person at Spellnino looks at the part of your email after the @, to see that it belongs to a school. We don't contact your school, look you up or ask for documents. While we check, you have the free month like everyone else. We'll email you either way. If we can't confirm you and you think we've got it wrong, reply to the email.

Tags and Follow

What is a tag?

A tag groups your lists, for example “Year 2”. A list can have one tag. A list with a tag is shared: it gets a link, and grown-ups who follow that tag get it. To use tags, you need a display name, which you set in Account. It's shown with your tagged lists, and it's never your email address.

What does Follow do?

A signed-in grown-up who opens one of your tagged lists can follow you and that tag. Every list you give that tag then appears in their Following. They see only that tag's lists. You see how many people follow each tag, but never who. There are no messages. Anyone can unfollow at any time.

How do I stop sharing a tag?

Choose “Stop sharing this tag”. It takes the tag off your lists and ends everyone's follow of it. The lists stay in My lists, and their own links keep working until you stop sharing them.

Cancelling and refunds

How do I cancel?

In Account, choose Manage subscription. It opens our billing page, run by Stripe, where you can cancel online. You don't have to call or email us. You keep everything until the end of the month you've paid for, no more payments are taken, and then your account is locked. We'll email you to confirm.

Does cancelling delete my account?

No. Your lists and your children's progress are kept as on any locked account. To remove them, delete your account.

Can I get a refund?

If you cancel within 14 days and didn't agree to start straight away, we refund you in full. If you were charged by mistake or twice, we refund you. If Spellnino doesn't work as it should, tell us: you have rights under the Consumer Rights Act 2015. Otherwise, months that have started aren't refunded.

To ask, email support@spellnino.com from the address on your account. Refunds go back to your card within 14 days of us agreeing them.

Your data

How do I download my data?

In Account, choose Download your data. It's always available, even while your account is locked.

How do I delete a child or my account?

You can delete a child at any time. To delete your account, go to Account. Your account is signed out and hidden straight away, and your shared links stop working. It's deleted for good after 7 days: sign in before then to restore it. Deleting your account also cancels your subscription at the end of the month you've paid for.

We keep a few records, such as payment records for tax. Our privacy policy lists them.

Still stuck?

Use our contact form, or email support@spellnino.com. We'll reply within 5 working days.